web agent not authenticating against non-root realm

This topic has 2 replies, 2 voices, and was last updated 2 months ago by Jatinder Singh.

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  • #28637
     dfiguero
    Participant

    I setup a centrally managed web agent with only a simple perl script that dumps the headers and on the AM side I created the setup in a new realm.

    However, when I am trying to auth I can clearly see that it is trying to use the root realm and not my created realm.

    Is there an option I might be missing based on the description of this problem? How can the agent be asking for the root realm when I configured it to look at my created realm?

    #28638
     Jatinder Singh
    Participant

    Please note, you must configure the web agent’s com.sun.identity.agents.config.organization.name property to point to your sub-realm. For example, /Customers.

    Hope this helps~

    Jatinder

    #28639
     Jatinder Singh
    Participant

    And you can use below link to go through common issues:

    https://backstage.forgerock.com/docs/openam-web-policy-agents/5.8/web-agents-guide/#chap-web-pa-troubleshooting

    P.S Based on your Agent’s version, change documentation.

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