August 9, 2019 at 2:15 pm #26193ChuckyParticipant
I’m unable to download any AM web agents. Clicking on the download button opens a new about:blank page. Some of the pages i tried in Firefox and Chrome.
Apache 2.4 Linux (64-bit) – 22.214.171.124
Microsoft IIS all versions Windows (all architectures) – 126.96.36.199
NGINX Plus R17 Centos 7 (64-bit) – 188.8.131.52
NGINX Plus R17 Centos 7 (64-bit) – 184.108.40.206August 9, 2019 at 3:05 pm #26194Bill NelsonParticipant
I am seeing the same thing, Chucky. And it appears it is a problem with archived agents as well.August 12, 2019 at 5:46 pm #26203Peter MajorModerator
Worked fine for me. Try to clear your browser caches and/or use an incognito window.August 15, 2019 at 6:17 pm #26210
I checked with our backstage team and they said a few days ago there was a permission issue that was fixed. Let us know if this is still failing.August 28, 2019 at 10:02 am #26251panpanZhangParticipant
Hi,william.hepler.I still can’t download the file.August 28, 2019 at 8:39 pm #26252
PanPan, Can you provide more details on what agent your trying to download and what error you receive I’ll ask the team to check again, but any additional details would help.August 29, 2019 at 3:40 am #26254panpanZhangParticipant
Hi,william，“To Install a Web Policy Agent”，Clicking on the download button opens a new about:blank pageAugust 29, 2019 at 5:49 pm #26260
Can you give more details, Is that a link within the documentation or a url you can share?
Are you seeing that if you go directly to the downloads section:
If you create a ticket support can send you the Agent, but we need to understand where your accessing and getting that failure.
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