HOTP Token expiring before the specified time in Validity length

This topic contains 1 reply, has 2 voices, and was last updated by  william.hepler 5 months, 1 week ago.

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  • #24356
     ssripathy1 
    Participant

    Hi,
    I have MFA configured with a chain (in OpenAM 13.5) that has LDAP module and HOTP module.

    The HOTP module has a Token Validity length of 30 mins, and the token is sent out via email to a user. We are noticing an issue where if the email server takes a few mins to send out this OTP token with a delay of a min or two to a user, and the user tries to enter the token in OpenAM, OpenAM responds by stating that the token has already expired. It is clearly not honoring the validity length in the HOTP module.

    Is this a known bug in 13.5 and does someone know of a workaround without having to resort to an upgrade at this point?

    Appreciate any assistance on this issue. Thank you!

    #24405
     william.hepler 
    Participant

    Can you confirm the error though. It could be that the HOTP.xml page it self is timing out. A similiar thing can happen if your login page times out.

    I would double check:
    https://backstage.forgerock.com/knowledge/kb/article/a23597700

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