Error in Installing Webagent

[buddhadeb.das Participant]

Hi All,

I am facing issues in installing openam webagent in in a HA environment the openam and the the protected application are behind a VIP and we have configured the VIP to route request to openam servers or the protected application based on URI.The VIP is configured to work only with https.

I see the following error in the agent install logs :-
2017-01-17 07:30:39 OpenAM Web Agent for Apache Server interactive installation
2017-01-17 07:30:44 license accepted
2017-01-17 07:30:59 server configuration file D:\Program Files (x86)\Apache Software Foundation\Apache2.2\conf\httpd.conf
2017-01-17 07:31:21 OpenAM URL https://lb.mydomain.com:443/openam
2017-01-17 07:31:21 am_url_validate(): sending request:
HEAD /openam HTTP/1.1

Host: lb.mydomain.com:443

User-Agent: OpenAM Web Agent/4.1.0

Accept: text/plain

Connection: Close

2017-01-17 07:31:21 am_url_validate(): status is set to 0 (success)
2017-01-17 07:31:21 am_url_validate(): response status code: 404
2017-01-17 07:31:30 Agent URL https://lb.mydomain.com:443
2017-01-17 07:31:50 Agent Profile name ACF_GWOPW01_Apache
2017-01-17 07:31:51 Agent realm/organization name /
2017-01-17 07:32:05 Agent password file D:\Softwares\Apache_v22_WINNT_4.1.0\pwd.txt
2017-01-17 07:32:05 agent password file D:\Softwares\Apache_v22_WINNT_4.1.0\pwd.txt opened successfully
2017-01-17 07:32:13 validating configuration parameters…
2017-01-17 07:32:13 send_authcontext_request(): sending 481 bytes to https://lb.mydomain.com:443/openam/authservice
2017-01-17 07:32:13 send_authcontext_request(): response status code: 404
Not Found
2017-01-17 07:32:13 am_agent_login(): closing connection after failure
2017-01-17 07:32:13 error validating OpenAM agent configuration
2017-01-17 07:32:13 installation error
2017-01-17 07:32:13 installation exit

Please i have test the following url

https://lb.mydomain.com:443 , and https://lb.mydomain.com:443/openam/authservice from the browser boath seem to be accessible.

Could it a issue because of ssl,Please provide any pointers.
Also can we run the web agent installer in debug mode to get more information

environment details :-
OpenAM :- 13.5
Webagent :- 4.1.0
Apache Webserver (32 bit)
OS :- Windows server 2012

Kindly let me know if you need more info from us.

Thanks,
Buddhadeb

[Scott Heger Participant]

It wouldn’t be because of SSL. Kick up the debug level to Message for both the agent and OpenAM and then look into the debug files for more information about what is not being found.

[Author]

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