Authentication issues in AM 5.5

This topic contains 2 replies, has 2 voices, and was last updated by  mohammedanask 2 months ago.

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  • #20500

    We’re trying to upgrade AM from 5.1 to 5.5 and we are facing issues with authenticating a user that exists in a subrealm. The AM subrealm is configured to connect to an external OpenDJ server which has the user’s information. I was able to authenticate the user in the last version using “/openam/json/authenticate?realm=<mysubrealm>” URL suffix. I tried this URL suffix in the new version but it doesn’t work. I have also tried this URL suffix: “/openam/json/realms/root/realms/<mysubrealm>/authenticate” based on the documentation ***. Both URLs suffix give a 401 error. I also tried authenticating directly through the website on a browser using this URL suffix: “/openam/XUI/?realm=/<mysubrealm>#login/”

    I can view the user in AM subjects under my subrealm and I have also verified the password in OpenDJ.

    Could you please help solve this issue. Any help will be appreciated.

     Peter Major 

    You should check the Authentication debug logs for clues as to why the authentication is failing. The URLs you’ve been using look correct to me.


    Hi Peter,

    Thanks for responding. I was able to activate the logs and see the Authentication log file. I wasn’t able to debug why these exceptions occur:
    If you can help me out that would be great.


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